Frequently Asked Questions (FAQ's)

Ordering

Q1. How do I place an order?
Browse our catalog, add items to your cart, proceed to checkout, enter your shipping and payment information, and confirm your order.

Q2. Can I modify or cancel my order?
Yes, we recommend contacting us within 24 hours of placing your order at customersupport@valuejustice.com .Once notified, we will confirm the changes with you via email promptly.

Q3. Do I need to create an account to place an order?
No, you can order as a guest.

Q4. I have placed an order with multiple items recently, can I combine them into one package?
Due to the nature of our inventory, some items may need to be delivered separately. However, rest assured that all your items will reach you.

Shipping

Q5. What are your shipping options and transit times?
U.S. Delivery: Expected transit time is 5-8 business days, shipped Monday to Friday.

Q6. How much does shipping cost?
Shipping within the United States is free.

Q7. Can I expedite my shipping?
Currently, expedited shipping options are not available.

Q8. How long will it take for my order to arrive?
For U.S. delivery, please allow 2 to 3 business days for order processing and handling, in addition to 5 to 8 business days for transit. Overall, you can expect to receive your order within 7 to 11 days from the date of successful placement.

Order Tracking

Q9. How can I track my order?
You can Track your order using the tracking number provided via email or visit our Order Tracking page for real-time updates.

Q10. What should I do if I haven't received my order yet?
Contact customer service at customersupport@valuejustice.com for assistance.

Q11. The expected transit time of my order has passed, where is my order?
Contact us at customersupport@valuejustice.com if the transit time has passed and you haven't received your order.

Payments

Q12. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), and Apple Pay, as our secure payment methods.

Q13. Why was my payment declined?
Payments can be declined due to insufficient funds or incorrect payment information. Check your details or contact your bank for more information.

Q14. Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information during transactions.

Returns and Refunds

Q15. How do I return an item?
Contact us at customersupport@valuejustice.com for return instructions. Ensure the item is in original condition, with tags attached, and in its original packaging.

Q16. What is your return policy?
Return items within 30 days of delivery in original, unused condition. See our Return Policy for details.

Q17. How can I request a refund or check my refund status?
Contact us at customersupport@valuejustice.com to request or check the status of a refund. Refunds are processed within 10 business days after we receive and inspect your return.

Q18. How long does it take to receive a refund?
Refunds are processed within 10 business days after we receive and inspect your return.

Q19. What if my item is damaged or defective?
Contact us at customersupport@valuejustice.com with photos or a video clip of the issue. We will arrange for a return or exchange.

Products and Reviews

Q20. Are your products authentic?
Yes, all our products are authentic.

Q21. How can I leave a review for a product?
You can leave a review directly from the review section on the product page.

Customer Service

Q22. What are your customer service hours?
Our customer service team is available Monday to Friday, from 9 AM to 6 PM (GMT+05:30) Indian Standard Time (India).

Q23. How can I contact customer service?
Contact us at customersupport@valuejustice.com or fill out the Contact Us form for any inquiries.

Q24. How do we contact you with pressing inquiries?
For urgent inquiries, contact us at customersupport@valuejustice.com

Privacy and Security

Q25. How do you handle my personal information?
We take your privacy seriously and handle your personal information in accordance with our Privacy Policy.

Q26. Is my data well protected and secure?
Yes, we use advanced security measures to protect your personal data.

Q27. How do you use my personal information?
We use your personal information to process orders, provide customer support, and send promotional offers. For more details, see our Privacy Policy.

Additional Information

Q28. Do you charge sales tax?
Currently, we do not charge any sales tax.

Q29. Are there any ongoing promotions or discounts?
Check our website regularly for ongoing promotions and discounts.

Q30. Where can I find your terms and conditions or privacy policy?
Our Terms and Conditions and Privacy Policy can be found on our website.

Q31. Do you offer gift wrapping?
Currently, we do not offer gift-wrapping services.

Q32. How can I subscribe to your newsletter?
Subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage.

Q33. Do you have a physical store?
No, Valuejustice is an online-only store.

Q34. What are your Terms of Service?
You can read about terms of service on our terms & condition page.